Refund & Cancellation Policy
Effective 21 October 2026
The short version
- Paid models are digital downloads, so sales are final once the file has been downloaded.
- You get a full refund if you were charged but couldn't get your file, were charged twice, or the file is broken and we can't fix it.
- If we can't verify a UPI payment, we tell you and either sort it out or refund what we received.
- Ask within 7 days of purchase. Approved refunds go back the way you paid.
1. Digital downloads are final
Models on SolxLab are digital files, delivered digitally. Because a downloaded file can't be returned, we don't offer refunds for a change of mind, or once the file has been downloaded, except in the cases below. Please read the model's description before you buy, and ask us if anything is unclear.
2. When you get a full refund
- You couldn't get the file. You were charged, but the download link didn't work and we couldn't fix it within 3 working days of you telling us.
- You were charged twice for the same order. The duplicate payment is refunded in full.
- The file is broken or not as described. The file is corrupted or materially different from its description, and we can't provide a working, correct file within 3 working days.
3. UPI payments we can't verify
If we can't find a payment matching your UPI reference (UTR) and the exact amount, we reject the order and email you the reason. If you did pay:
- reply with a screenshot of the payment or your bank statement entry showing the UTR, and we'll check again and approve the order;
- or, if you'd rather not continue, we refund the amount we received to the UPI account it came from.
If you paid a different amount by mistake, tell us. We'll either refund it or ask you to pay the difference.
4. How to ask for a refund
Email billing@solxlab.in within 7 days of your purchase. Include:
- your order number (in your emails), and your UPI reference (UTR) or Razorpay payment ID;
- the email address you used at checkout;
- what went wrong.
We reply within 2 working days. Once a refund is approved, we pay it back the way you paid: to the UPI account the payment came from, or through Razorpay to your card or bank account. Your bank usually credits it within 5 to 7 working days, though some banks take longer.
5. Cancellations
- There are no subscriptions or recurring charges. Each purchase is a one-time payment.
- You can cancel at any point before you complete the payment by closing the payment window. You aren't charged.
- If money left your account but the payment failed or the order didn't complete, your bank normally reverses it automatically within 5 to 7 working days. If it hasn't come back after that, email us with the payment details and we'll help.
6. Contact
Refunds and order questions: billing@solxlab.in